Order Suspension is a useful feature available to Resellers of ZonalHost. Typically, you may need to Suspend domain names in response to abuse complaints or when you haven't received payment towards domain name registration/renewal/transfer services, etc..
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Suspending a domain name would result in disruption of all services associated with a domain name such web hosting, email hosting, etc..
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ZonalHost does not support the Suspension / Unsuspension feature for domain names under the following TLDs (extensions), due to restrictions imposed by the Registry:
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.CA
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.DE
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.EU
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.NL
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.UK
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The Contact Details and Name Servers of such a domain name can not be modified while a domain name is Suspended.
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A Transfer (Away) Request for this domain name to another Registrar will fail at the Registry itself and will not be allowed.
However, when you Suspend a .AU domain name, it can still get Transferred since the .AU Registry prohibits blocking Transfers.
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Domain name Renewal and Deletion would not be possible.
- An Move/Push/Transfer of this domain name to another Customer Account would not be possible in this state.
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A domain name Suspended by you, can only be Unsuspended by you or ZonalHost.
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You will not be able to Unsuspend a domain name Suspended by ZonalHost.
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A Customer can not Unsuspend a domain name under any circumstance.
To Suspend / Unsuspend a Domain Name
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Login to your Control Panel, search for the domain name you wish to Suspend/Unsuspend and proceed to the Order Details view. See details
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Here,
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To Suspend the Domain Name:
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Click the Lock / Suspend link.
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Select the Suspend radio button, enter the reason for Suspension and click the Update button.
NoteThe reason for Suspension would be visible to your immediate Sub-Reseller/Customer (depending upon whether the domain name belongs to your Sub-Reseller's Customer or your immediate Customer) in the Order Details view of the domain name, from within their Control Panel.
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To Unsuspend the Domain Name:
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Click the Unsuspend Order button.
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select the No Restriction radio button and click the Update button.
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